JUMA Prestige respects your privacy and is committed to protecting your personal information.

In this privacy policy we have compiled essential information about our handling of your personal information and your corresponding rights.

This privacy policy applies to your use of our website and all JUMA Prestige applications, services, mailing lists, products and tools (collectively the “Services”), regardless of how you access or use these Services, including access via mobile devices and apps.

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

1. WHO WE ARE

We are part of Juma Pty ltd which is a group encompassing multiple dealerships.

In Australia, we are regulated under the Australian Privacy Act 1988 (Cth) (“Privacy Act”) and we are committed to keeping your personal information safe and managing it in accordance with the Australian Privacy Principles under the Privacy Act and other applicable privacy laws.

2. OUR COLLECTION AND USE OF YOUR PERSONAL INFORMATION

We collect personal information from you either directly when you use our Services, such as when you sign up to our social media entries, give us feedback, enter a competition, promotion or survey, register or attend one of our events, or indirectly, such as your browsing activity while using our Services (see ‘Cookies’ below).

The personal information we collect about you depends on the activities carried out through our Services. Such information includes:

  • Identity Data: includes first name, last name, username or similar identifier, title, date of birth and gender. It also includes images of your face and appearance when appearing on video footage or photograph when you attend any of our events.

  • Contact Data: includes billing address, delivery address, email address and telephone numbers.

  • Financial Data: includes bank account and payment card details.

  • Transaction Data: includes details about payments to and from you and other details of services you have purchased from us.

  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.

  • Profile Data: includes your username and password, unique account reference number, bids, offers and purchases made by you, your search preferences, feedback, survey responses, and other correspondence.

  • Usage Data: includes information about how you use our Services.

  • Marketing and Communications Data: includes correspondence with us and your preferences in receiving marketing from us and our third parties and your communication preferences.

3. OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

In accordance with data protection laws, when we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why. The legal bases we may rely on include:

  • Consent: where you have given us clear consent for us to process your personal information for a specific purpose.

  • Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

  • Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations).

  • Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).

4. FURTHER INFORMATION: THE PERSONAL INFORMATION WE COLLECT, WHEN AND HOW WE USE IT

For further details on when we collect personal information, what we collect, how we use it and our legal basis for doing so please contact us.

5. WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We do not share your personal details with companies, organisations and individuals outside JUMA Pty Ltd except where necessary, including the following circumstances:

We may share your personal information with other companies in JUMA Pty Ltd. We will share personal information with law enforcement or other authorities if required by applicable law. We may share your personal information with the parties mentioned in this privacy policy for the purposes set out herein.

We will share personal information with law enforcement or other authorities if required by applicable law. We may share your personal information with the parties mentioned in this privacy policy for the purposes set out herein.

In order to assess the legitimacy of the users of our website and protect against fraud, we may share your personal data (including your email and postal address) with background checking agencies who use your personal information to undertake a fraud risk assessment. We do not share more personal information than is necessary.

Where you would like to appoint a third party photographer to photograph your auction lot for the listing, we share your contact details with the photographer.

6. OUR THIRD-PARTY SERVICE PROVIDERS

As part of the provision of our services we use third-party service providers, such as our mechanics, and other partners that we believe can provide useful services to you in connection with the Services. They perform the processing on our behalf, and we do not share more personal information with them than is necessary.

Throughout our Services, we may link to other websites owned and operated by these third parties. These other third-party websites and services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.

7. COOKIES AND SIMILAR TECHNOLOGIES

When you use our Services, we and selected third parties use cookies and similar technologies to provide you with a better, faster and safer user experience. A cookie is a small text file which is placed onto your device when you use our Services. For further information on our use of cookies, please contact us.

11. YOUR RIGHTS

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

In Australia, under the Privacy Act, you have a number of important rights to:

  • access your personal information; and

  • require us to correct any mistakes in your information which we hold.

We may decline your request to access or correct your Personal Information in circumstances in accordance with Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

If you would like to exercise any of the above rights, please:

  • email us at sales@jumaprestige.com.au

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and

  • let us know the information to which your request relates.

12. KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

13. HOW TO COMPLAIN

If you believe that your privacy has been breached, you may make a complaint to us and provide details of the incident so that we can investigate it.

We will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information. In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer than 30 days, we will let you know.

After we have completed our enquiries, we will contact you, usually in writing, to advise you of the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.

In Australia and you consider that we have breached the Australian Privacy Principles or the Privacy Act, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.

The Officer of the Australian Information Commissioner can be contacted as follows:

  • by telephone on 1300 363 992 from inside Australia or +61 2 9284 9749 from outside Australia.

  • by using the contact details on the website www.oaic.gov.au.

14. CHANGES TO THIS PRIVACY POLICY

We may change this privacy policy from time to time and we advise you to check this page on a regular basis.

15. HOW TO CONTACT US

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to sales@jumaprestige.com.au